Return Policy

NOTE: All returns are refunded via store credit in the form of a Kiiawii's Kloset E-Gift Card. All items under Final Sale category cannot be returned for store credit.

Please be sure to send your item(s) back in full accordance with our return policy:

  • Items must be sent back within 14 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • Returns are processed within 15-20 business days after your item(s) has been received back.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us via email at info@kiiawiiskloset.com and provide a description of the damaged item(s), a picture of the paper invoice that was included inside your package, and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.
  • All returns must include packing slip. If this is not included your return may experience issues in processing.
  • Kiiawii's Kloset is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 

Returned to Sender & Refused Packages

Possible reasons:

  1. An address is invalid or missing information.
  2. The carrier is unable to deliver your package.
  3. The order is refused by the customer at the time of delivery.

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Kiiawii's Kloset does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

Kiiawii's Kloset reserves the right to limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

 

Exchanges

Because we cannot ensure that we will have the style/size you desire by the time your returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail.

 

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request via email within two (2) days of delivery. Include a photo and description of the issue along with a picture of the paper invoice that was included inside your package and your Order Number to ensure a speedy resolution.

 

Returns by Mail

Include the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.

U.S. customers: we recommend sending your return via insured mail.

International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.


Send your package to:

Kiiawii's Kloset

65 East Hoffman Avenue, Unit #628

Lindenhurst, NY 11757